1. APPLICABLE REGULATIONS

1.1 Consumer Code

The provisions of the Consumer Code pursuant to art. 52 provide that the Consumer Customer has the right, within 14 calendar days of receiving the purchased Products, to exercise the right of withdrawal, consisting of the possibility of returning the Products received and obtaining a refund of the price paid, without penalty and without having to provide any reason.

Please note that the right of withdrawal as regulated in this clause is reserved only for Consumer Customers; the right of withdrawal is not provided for Professional Customers.

1.2 Start of terms

The 14-day period starts from the day on which the Consumer Customer or a third party, specified by the Customer himself, comes into possession of the product, or: 

• in the case of multiple Products, the effective date is the last product delivered of which the Customer or a third party comes into physical possession; 
• in the case of delivery of a batch or multiple pieces, the effective date is from the day on which the Consumer Customer or a third party acquires physical possession of the last batch or piece.

1.3. Exceptions

The right of withdrawal cannot be exercised by the Customer or by the third party designated by him if one of the following situations occurs:

• in the case of purchases under 50 euros (unless the overall price that the Customer must pay regardless of the amount of the individual contracts exceeds 50 euros)
• in the case of supply of personalized goods; made to measure or clearly personalized;
• in the case of supply of sealed goods, for which opening determines the cessation of the conditions to which the product is subjected;
• in the case of supply of goods which, after delivery, are by their nature inseparably mixed with other goods.

1.4 Customer Charges

If the customer decides to exercise his right of withdrawal, he must notify Elmar Global Service srl by email to the address provided, i.e.: info@elmarglobalservice.it

Following this communication, within 24/48 hours of receiving the email, the company is required to communicate to the customer at the email address provided during registration a confirmation of receipt of the customer's wish to withdraw.

1.5 Expenses

The customer is responsible for the costs of returning and shipping the products, which must be returned to the address: Via Santa Lucia, 15F, 80067 Sorrento NA.

The deadline for exercising your right of withdrawal is 14 days from the date the customer communicates to the company their decision to withdraw from the contract. 

1.6 Possible damages 

If one or more products are damaged during transport, Elmar Global Service srl will promptly notify the customer within five days of receiving the goods. This will allow the customer to file a complaint against the courier of their choice and obtain a refund for the value of the goods, if they are insured. In this case, the product will be made available to the customer for return and the return request will be deemed cancelled.

1.7 Product evaluation

Each time the returned product arrives at the warehouse, it will be inspected for any damage or tampering during transport. Please note that Elmar Global Service srl is not responsible for damage or theft of products returned via uninsured shipments. Therefore, if any of the products are damaged, the company reserves the right to withhold a portion of the refund due as a contribution to the repair costs.

1.8 Conditions

The right of withdrawal is however subject to the following conditions:

• Elmar Global Service srl Products are sold in special packaging; such packaging is considered an integral part of the Products. Therefore, in order for the Customer to properly exercise the right of withdrawal, the purchased Product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories to limit damage to the original packaging);
• the return, until the certificate of receipt by Elmar Global Service srl, is under the complete responsibility of the Customer;
• Elmar Global Service srl is not responsible under any circumstances for damage, theft or loss of returned Products;
• Upon arrival at the return address indicated above, the Product will be examined to assess any damage or tampering not resulting from transport.

1.9 Refund

Elmar Global Service srl is required to reimburse the customer for all expenses incurred, excluding return shipping costs, within 14 days of receiving the product via bank transfer or PayPal, based on the payment method used by the customer when finalizing the contract. It is the customer's responsibility to promptly provide their bank details, including the IBAN code, along with the name and surname of the account holder, to which the refund will be sent. This is possible provided that the consumer has communicated their right of withdrawal within 14 days of receiving the product. 

1.10 Failure to refund

The customer will not be able to exercise his right of withdrawal and obtain a refund in cases where the following is ascertained:

• the absence or damage of the external packaging;
• the lack or damage of the original internal packaging;
• the absence of integral elements of the Product (accessories, parts);
• damage to the Product due to causes other than transport.

In such cases, Elmar Global Service srl will return the product to the customer, charging them the shipping costs.

1.11 Contacts

If it is necessary to communicate with the staff of Elmar Global Service srl, the user is invited to send an email to info@elmarglobalservice.it

To find out more about Elmar Global Service Returns and Refunds, contact us by phone or WhatsApp or by filling out the form on the website at the page Contacts.