Privacy Policy
Dear Customer, in accordance with the obligations imposed by Regulation (EU) 679/2016 (General Data Protection Regulation – so-called “GDPR”), Elmar Global Service srl (hereinafter “we”, “our” or “the Company”) informs you about how your personal data, including sensitive data, is processed, requesting your consent when necessary and explaining your rights and how to easily exercise them.
This policy integrates, specifies, and, where necessary, corrects the privacy information provided by our partners or entities, or that provided on the basis of forms required by contractual obligations imposed on the Company. Any additional information relating to specific processing operations or information provided on behalf of third-party data controllers remains unaffected.
1. DATA PROCESSING OWNERSHIP 1.1. Data controller and contact details
This Privacy Policy outlines the practices of Elmar Global Service srl regarding the information collected from users who access our website at https://elmarglobalservice.it/ (” Website “), or otherwise share personal information with us (collectively: ” Users “).
Elmar Global Service srl
Registered Office: Via Santa Lucia 15F, 80067, Sorrento, Naples
VAT number: IT03577691219
Website domain: https://elmarglobalservice.it/
Contacts: info@elmarglobalservice.it
1.2. Sources of data collection and personal data
Elmar Global Service srl collects your personal data directly from you, both at its own business locations and through remote communication methods (for example, through its websites, for which we refer you to the specific information published therein; third-party websites and platforms; etc.). You may provide us with your personal data when requesting information, quotes, registering for our services, during negotiations, when signing contracts or during their execution, as well as when subscribing to or providing services, however described or named.
2. DATA PROCESSING METHODS
2.1 Definitions
"Personal data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to factors such as a name, an identification number, location data, an online identifier, or physical, physiological, genetic, mental, economic, cultural, or social characteristics.
The term "processing" refers to any operation performed on personal data, whether manually or by automated means. This includes the collection, recording, organization, structuring, storage, alteration, retrieval, use, disclosure, dissemination, combination, restriction, erasure, or destruction of data.
2.2 Data management and responsibilities
Elmar Global Service srl defines the purposes and methods of processing its users' personal data. The Data Controller is legally responsible for the safe storage and use of information, both electronically and in paper form. The company has appointed a Data Protection Officer, who is available for clarifications or requests via email at info@elmarglobalservice.it.
2.3 Cookies and tracking technologies
The site uses cookies and similar technologies to ensure the best possible user experience. These tools may collect personal data automatically, but do not include sensitive information. For details on the use of cookies, please refer to the relevant Cookie Policy.
2.4 Operational management purposes
Personal data is processed to manage user requests, both pre-contractually and during the performance of a contract, as well as to provide information, assistance, and requested services. Additionally, technical data related to browsing may be collected, such as IP address, time of visit, referring URL, pages visited, browser and operating system, file size, server response code, and other parameters related to the user's IT environment. This information supports system administration, internal analysis, and improvement of the services offered.
3. LEGAL BASIS AND USER POSITION
Elmar Global Service Srl processes personal data in accordance with current legislation, in particular the GDPR. Data is collected for various purposes. It is used to ensure the security of the site and information, to comply with pre-contractual and contractual obligations, and to comply with legal or regulatory obligations.
Processing for marketing and profiling purposes takes place only with explicit consent of the user. This includes sending newsletters, promotional communications, and commercial offers. This also includes statistical analysis, market research on the site's products and services, and commercial communications from third parties. The user can also authorize profiling based on their consumer habits.
The data collected includes identifying information such as name, surname, address, email, telephone number, tax code, VAT number, and payment information. It may include data shared via third-party platforms such as Instagram or TikTok, information uploaded to the site, preferences stored in account profiles, and data generated during support requests or reports.
Users can modify their data or oppose the processing by contacting info@elmarglobalservice.it.
Data processing offers tangible benefits. It allows us to improve your experience on the site, inform you about the status of orders and deliveries, answer product questions, process payments, and offer efficient customer service. With your consent, you will receive commercial, promotional, and market research communications.
The data is also used to optimize navigation, perform A/B testing on content, and monitor traffic sources, internal searches, and purchases. Information about the user's device is collected to improve the site's experience and performance.
In short, Elmar Global Service Srl manages data securely, transparently, and legally, ensuring protection, quality of service, and targeted communications for users.
4. USER RIGHTS
4.1 Processing of user data
Personal data is processed electronically by the Data Controller or its agents, with security and confidentiality, for online orders, payments, and operational management of services.
4.2 User rights
Users have the right to know what personal data is stored, requesting details and the purpose of its use. They can request the correction, addition, deletion, or blocking of their data, including by emailing info@elmarglobalservice.it. Furthermore, users can object to the processing of their data for marketing purposes and withdraw their consent at any time, without affecting the lawfulness of the processing prior to withdrawal. Newsletters or promotional communications always include an unsubscribe option. The rights described may be subject to specific conditions or limitations.
4.3 Refusal or modification of data
Providing personal data is voluntary. Failure to provide certain information may limit access to certain services or benefits offered to users. Users can modify their data, unsubscribe from services, delete accounts, or obtain information about the data the company holds about them. In the event of any changes, such as contact updates or deletions, the user should contact info@elmarglobalservice.it to update or remove information.
5. COMMUNICATION AND STORAGE OF PERSONAL DATA
5.1 Disclosure of personal data to third parties
Elmar Global Service srl processes users' personal data with the utmost care and confidentiality. In certain cases provided for by law, data may be shared with third parties engaged to provide services for the Company (e.g., hosting, data analysis, payments, deliveries). These third parties process data only for the agreed-upon purposes and respect confidentiality. If they are located outside the EU/EEA, the transfer occurs only to secure countries or through legal means compliant with the GDPR.
5.2 Storage of personal data
User data is retained only for the time strictly necessary to achieve the processing purposes. For accounting and contractual obligations, data relating to primary purposes will be retained for up to ten years after the termination of the contract. Data processed for optional purposes, such as marketing, profiling, or customer satisfaction, will also be retained for a maximum period of ten years, considered appropriate for low-frequency goods and services.
5.3 Transfer of personal data
Personal data is managed on servers located in the European Union. If it is necessary to transfer data to countries outside the EU, Elmar Global Service srl will ensure that the transfer is carried out in compliance with applicable legislation through legal agreements that ensure an adequate level of protection, standard contractual clauses, or suppliers certified in accordance with Article 40 of the GDPR.
6. COMPLAINTS
Any complaints regarding the processing of your personal data, according to the procedures described above, can be submitted to the legal representative, at the email address info@elmarglobalservice.it.
7. CHANGES TO THIS POLICY
Elmar Global Service srl is committed to the fundamental principles of privacy and data protection. Therefore, we periodically review our Privacy Policy to keep it up to date and compliant with privacy and data protection principles. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, communicated to you by email. This Privacy Policy was published on April 29, 2024.
To learn more about Elmar Global Service's Privacy Policy, contact us by phone or WhatsApp or by filling out the form on the website at the page Contacts.