1.1 GTC<\/strong> 1.2 POSSIBLE CHANGES<\/strong> 1.3 WHO CAN BE DEFINED A CUSTOMER?<\/strong> \u25cf the natural person who acts for purposes other than any entrepreneurial, commercial, artisanal or professional activity carried out (hereinafter also referred to as the \u201cConsumer Customer\u201d);<\/p>\n\n\n\n \u25cf a professional, a category which includes: the natural or legal person acting in the exercise of their entrepreneurial, commercial, artisanal or professional activity (hereinafter also referred to as the \u201cProfessional Client\u201d and where it is not necessary to distinguish them within these GTC also separately the \u201cClient\u201d and jointly the \u201cClients\u201d) is required, before sending the order, to carefully read these GTC which have been made available to them on the Site and which will be available for consultation at any time.<\/p>\n\n\n\n 3.1 Purpose of Registration To conclude the sales contract, the customer must, without any obligation, register on the Site, providing their email address and choosing an appropriate password. In addition to this data, they must also provide: <\/p>\n\n\n\n \u25cf name, surname or company name in the case of companies;<\/p>\n\n\n\n \u25cf date of birth.<\/p>\n\n\n\n During the order process, the Customer will be asked for further information, including:<\/p>\n\n\n\n tax code or VAT number.<\/p>\n\n\n\n nationality;<\/p>\n\n\n\n residential address or registered office;<\/p>\n\n\n\n telephone number;<\/p>\n\n\n\n any shipping address different from the residence\/headquarters;<\/p>\n\n\n\n The above data provided by the Customer to the Company is subject to the privacy policy (which we invite you to consult if you have any questions), pursuant to and for the purposes of Legislative Decree No. 196\/2003 and EU Regulation No. 679\/2016 (the so-called GDPR). In any case, the Customer may modify this data at any time by accessing their profile.<\/p>\n\n\n\n Order and conclusion of the contract<\/strong> If the order cannot be accepted, the Company will notify the Customer via email. To complete the purchase, the Customer must add the products to the cart, proceed with the order, register or purchase without registering, choose the shipping method, and accept the General Conditions of Sale (GTC). Payment can be made by credit card, cash on delivery, or other methods available on the website. At the end of the process, the system automatically assigns a unique order number, and the Company confirms product availability and payment, sending the Customer all order information, including quantity, price, shipping costs, and total. The Customer is responsible for verifying the confirmation information and reporting any errors.<\/p>\n\n\n\n Products are available in stock, but there may be small delays in communicating stock levels. In rare cases, actual availability may differ from what is indicated online. If a product is not immediately available, our staff can offer similar substitutes, always promptly informing the customer of the possibility of modifying the order.<\/p>\n\n\n\n Adding products to your cart does not constitute a commitment to purchase: you can change quantities, delete, or add items until your order is complete. The "My Account" area allows you to monitor order status, return requests, and multiple deliveries. All orders are stored in the Company's database for the time necessary to process them and within the limits established by law, ensuring transparency and traceability.<\/p>\n\n\n\n 5.1 Credit card<\/strong> 5.2 Order cancellation<\/strong> 5.4 Clarifications<\/strong><\/p>\n\n\n\n It should be noted that:<\/p>\n\n\n\n \u25cf at no time during the purchase process Elmar Global Service srl<\/strong> is able to access the buyer's credit card information, transmitted via a secure connection directly to the website of the banking institution managing the transaction. <\/p>\n\n\n\n \u25cf No computer archive of Elmar Global Service srl <\/strong>will retain such data, therefore it can in no case be held responsible for any fraudulent or improper use of credit cards by third parties, when paying for products purchased on https:\/\/elmarglobalservice.it\/<\/a><\/p>\n\n\n\n The selling price of the products is determined according to the following criteria:<\/p>\n\n\n\n 8.1<\/strong> Delivery of products<\/strong> 8.2<\/strong> Force majeure<\/strong> 8.3<\/strong> Customer's obligations and responsibilities<\/strong> Product collection is mandatory. If the recipient is absent, the goods will remain in storage after two delivery attempts. If the goods are not collected within five business days of the first delivery attempt, Elmar Global Service srl may terminate the contract pursuant to art. 1456 of the Italian Civil Code, refunding the price paid, net of delivery and return costs.<\/p>\n\n\n\n 8.4<\/strong> Damage Reporting<\/strong> 8.5<\/strong> Delivery costs<\/strong> 9.1 Product defects and warranty<\/strong> 9.2<\/strong> Exceptions to the warranty<\/strong> 9.3 Duration and liability<\/strong> 9.4<\/strong> Customer Rights<\/strong> 9.5<\/strong> Burden and alternative remedies<\/strong> 9.6<\/strong> Professional clients<\/strong> 10.1 Address <\/strong> 10.2 Further communications <\/strong>
The website https:\/\/elmarglobalservice.it\/<\/a> (hereinafter also referred to as the \u201cSite\u201d or \u201cwebsite\u201d), of Elmar Global Service srl <\/strong>(hereinafter also referred to as the "Company"), located at Via Santa Lucia 15F, 80067, Sorrento, Naples, duly registered with the Naples Chamber of Commerce with VAT number: IT03577691219, was designed for the retail sale of nautical electronics (hereinafter also referred to as the "Products"). Below, the User will find the general terms and conditions of sale, which govern the relationship between the Company and the Customer.<\/p>\n\n\n\n
1. SCOPE OF APPLICATION<\/strong><\/h3>\n\n\n\n
These general conditions of sale (hereinafter \u201cGTC\u201d) apply to purchases of the Products present in the electronic catalogue of Elmar Global Service srl <\/strong>at the time of placing the order and viewable online. Particular attention is paid to the images accompanying the Product description, which are provided for illustrative purposes to allow for a better understanding of the various colors. Therefore, they may be perfectly identical to the product itself, but may differ in size and color, due to the different perception of the product between the web and the physical reality. In any case, they are presented as accurately as possible to provide a faithful reproduction of the product featured in the catalog.<\/p>\n\n\n\n
Please note that the GTC may be modified and\/or updated at any time by Elmar Global Service srl<\/strong>. They will be valid and effective from the date of their publication on the Site.<\/p>\n\n\n\n
Users who access the Site to make one or more purchases may be considered consumers. This definition includes:<\/p>\n\n\n\n
2. LEGAL BASIS\u00a0<\/strong><\/h3>\n\n\n\n
2.1 The sales contract Pursuant to the provisions of Section II of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), as amended, and for sales using electronic instruments, Legislative Decree No. 70 of 9 April 2003, as amended, the provisions regarding distance contracts apply. The contract is therefore deemed valid and effective under Italian law, interpreted in accordance with it.<\/p>\n\n\n\n
3. USER REGISTRATION<\/strong><\/h3>\n\n\n\n
4. CONTRACTUAL MATTERS<\/strong><\/h3>\n\n\n\n
The contract between the Customer and Elmar Global Service srl is considered concluded upon acceptance of the order by the Company, communicated via email to the address provided by the Customer during registration. The order confirmation indicates the date, time, and order identification number, which can be used for any communication with the staff. Any changes to the data must be promptly reported via email to info@elmarglobalservice.it.<\/p>\n\n\n\n
5. PAYMENT METHODS<\/strong><\/h3>\n\n\n\n
The Site accepts Visa, Visa Electron, and Mastercard credit cards as payment methods, according to the procedures of your credit institution, which will immediately debit the amount of the purchase made, as described above, immediately after the order is completed. <\/p>\n\n\n\n
If Elmar Global Service srl refuses to accept your order, our staff will request cancellation of the transaction and release of the blocked amount. This processing time depends solely on the banking system (up to 24 days). The company is not responsible for any delays in releasing the blocked amount. If the order is processed after the 23rd day, the amount may still be charged to prevent the authorization from expiring. Elmar Global Service also reserves the right to request additional information or documents as proof of card ownership, and may refuse the order if these documents are not presented.<\/p>\n\n\n\n
6. PRICES \u00a0<\/strong><\/h3>\n\n\n\n\n
7. BILLING<\/strong><\/h3>\n\n\n\n
The billing of each order that is shipped from Elmar Global Service srl <\/strong>It is accompanied by a detailed Transport Document as required by Presidential Decree no. 696 of 21 December 1996. For orders placed in Italy or Europe, an invoice for a purchase will be issued only upon request, which can be requested at the time of ordering by indicating your VAT number in the appropriate field. The document will be sent to the email address used when placing the order.<\/p>\n\n\n\n
8. SHIPMENTS<\/strong><\/h3>\n\n\n\n
Elmar Global Service srl delivers purchased products via courier, Monday to Friday during normal business hours. Delivery times are approximately within 7 working days<\/strong> from the date of purchase, unless otherwise agreed between the parties. These times are purely indicative: Elmar Global Service srl assumes no responsibility for any delays and no direct or indirect damages are foreseen in such cases.<\/p>\n\n\n\n
The company is not responsible for any delays due to force majeure or events beyond its control that prevent delivery on time.<\/p>\n\n\n\n
Upon delivery, the Customer must check:<\/p>\n\n\n\n\n
Any damage to the packaging or product, or discrepancies in the number of packages, must be reported promptly by email. The company cannot be held responsible for delays in processing or delivery.<\/p>\n\n\n\n
Shipping costs are the responsibility of the customer and vary based on the destination, weight, and volume of the products.<\/p>\n\n\n\n
9. WARRANTIES<\/strong><\/h3>\n\n\n\n
The products sold by Elmar Global Service srl are covered by the Legal guarantee of conformity<\/strong> pursuant to Articles 128 et seq. of the Consumer Code (Legislative Decree 206\/2006). In the event of defects, faults, or discrepancies with respect to the product description, the Customer must report them via email within two months of discovery.<\/p>\n\n\n\n
The warranty does not cover defects caused by improper use, accidental damage, or customer liability. Minor defects do not give rise to termination of the contract if replacement or repair is possible or not excessively costly.<\/p>\n\n\n\n
Elmar Global Service srl guarantees the products for 2 years from delivery<\/strong>. Legal action to assert defects not hidden by the seller must be taken within 26 months of delivery, provided that the defect was reported within the first two years.<\/p>\n\n\n\n
The Customer may request the repair or replacement of the product free of charge, unless it is impossible or excessively costly. If the replacement is not carried out within a reasonable time or causes significant inconvenience, the Customer may request a price reduction or termination of the contract.<\/p>\n\n\n\n
Excessive cost is assessed based on the value of the product, the extent of the defect, and the possibility of repair without significant inconvenience. The Company may offer alternative remedies: if the Customer has already requested a specific remedy, the seller must honor it, unless otherwise agreed. If no remedy has been requested, the Customer may accept or reject the proposal.<\/p>\n\n\n\n
For professional customers, the guarantees apply according to articles 1490 et seq. of the Civil Code, which are different from those for private consumers.<\/p>\n\n\n\n
10. COMPLAINTS<\/strong><\/h3>\n\n\n\n
In case of complaint Elmar Global Service srl<\/strong> requires written notification via registered mail with return receipt to its registered office: Via Santa Lucia 15F, 80067, Sorrento, Naples. Advance notification via email to the following address is appreciated: info@elmarglobalservice.it<\/a>. Please note that complaints made via email or the website's contact form will not be accepted or considered valid, but only those made via registered mail.<\/p>\n\n\n\n
For any problem or anomaly encountered, before starting the complaint process, the Customer is invited to contact the staff Elmar Global Service srl<\/strong> via the specified email address, so that the problem can be resolved quickly. <\/p>\n\n\n\n
11. PROCESSING OF PERSONAL DATA<\/strong><\/h3>\n\n\n\n
Customer data is processed by Elmar Global Service srl <\/strong>in accordance with the provisions of the legislation on the protection of personal data pursuant to and for the purposes of Legislative Decree no. 196\/2003 and EU Regulation no. 679\/2016, as specified in the information provided on the Site, for which the User is invited to read it in the specific section dedicated to the "Privacy Policy".<\/p>\n\n\n\n
12. COPYRIGHT<\/strong><\/h3>\n\n\n\n